Shipping and Returns

UK DELIVERIES

FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £40. Please note that your basket contents must amount to £40 in value once a discount code has been applied to qualify for free UK delivery.

No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders. 

We ship UK orders within 5 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd Class and can usually be expected within 2-4 business days.

Wholesale or high value orders will be sent with either FedEx or DPD Local on either a 48hr or overnight service. Tracking details will be sent to you once your order has been dispatched. 

You will receive a dispatch confirmation email once your order leaves us. If you need your candles urgently please get in touch prior to ordering and we'll do our best to accommodate.

PROMOTIONAL CODES

Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value. Exclusions may apply to some promotions.


INTERNATIONAL DELIVERIES

International orders will be sent with Royal Mail on either a standard or signed for service. Delivery times will vary depending on your location and the time of year. We would normally expect orders to Europe to arrive within 5 - 10 working days and the rest of the world withing 10 - 20 working days.

Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Sadly we have no control over these charges. 


REFUNDS & RETURNS

We hope that you'll be thrilled with your products when they arrive but if anything isn't right we are on hand to help. Contact us on hello@ourlovelygoods.com for assistance and we'll get back to you promptly.

We take every care to ensure your candles are properly protected during transit but appreciate that very occasionally damaged may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace candles that have been used. 


You are welcome to exchange your product for another product of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.

If your package arrives damaged you may return your unused product(s) for a full refund within 14 days of delivery. Please contact us for further details.